Delivery Experience Manager (f/m)
Job description
- Boost customer experience through the improvement of operations and delivery quality in the Italian market, reporting to the Country Manager
- Monitor competitor´s delivery standards, to ensure always a best-in-class offer to zooplus customers
- Assist Customer Service with service issues and identify potential improvements
- Serve as first point of contact for communication with Delivery Service Partners (DSPs) and internal operations departments
- Measure, monitor and optimize the service performance and customer satisfaction, leading to improvement opportunities related to internal operations and DSP´s (on-time delivery, quality and value-added benefits)
Requirements
- University degree in business required, ideally with a focus on Logistics
- At least three years of relevant experience in logistics services especially with courier / express delivery
- Extensive experience in negotiating and implementing new DSP’s
- Knowledge of legal regulations
- High analytical competence and advanced IT skills including MS Excel/Access
- Solving and result-oriented way of working, and basic knowledge in project management
- Fluent in English with excellent written and verbal communication skills
- Willingness to travel
Please send your C.V. in English