• Boost customer experience through the improvement of operations and delivery quality in the Italian market, reporting to the Country Manager
• Monitor competitor´s delivery standards, to ensure always a best-in-class offer to zooplus customers
• Assist Customer Service with service issues and identify potential improvements
• Serve as first point of contact for communication with Delivery Service Partners (DSPs) and internal operations departments
• Measure, monitor and optimize the service performance and customer satisfaction, leading to improvement opportunities related to internal operations and DSP´s (on-time delivery, quality and value-added benefits)

• University degree in business required, ideally with a focus on Logistics
• At least three years of relevant experience in logistics services especially with courier / express delivery
• Extensive experience in negotiating and implementing new DSP’s
• Knowledge of legal regulations
• High analytical competence and advanced IT skills including MS Excel/Access
• Solving and result-oriented way of working, and basic knowledge in project management
• Fluent in English with excellent written and verbal communication skills
• Willingness to travel

Please send your C.V. in English